We hope you love the item you have purchased. If you are not perfectly satisfied, you may return it within 3 days of the delivery date.
We mean what we say! All you need to do is Call us at (+92) 305-4563307 or drop an email at [email protected] within a period of 3 days, from the date of order delivery . However, you must understand that we can’t bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition.
To return an item, you must meet all the Return Conditions below:
- If the product is not as you expected/not as advertised,
- If the product is damaged, defective or counterfeit, or
- If your fashion product is the wrong size
The product must be returned unused, in original packaging and with all seals & tags intact. All accessories, tags and free gifts must also be returned
- Please note that “SHEZAY 3 Day Returns Policy” does not apply to Inner wear, Lingerie, Fragrances, Beauty products, Jewelry, Swimsuits & Socks.
- Refund/ replacement for goods/ merchandise are subject to inspection and checking by SHEZAY team.
- Custom made items, women’s intimate apparel and men’s inner wear labeled as non-returnable on the product detail page cannot be returned.
- Damages due to neglect, improper usage or application will not be covered under our Returns Policy.
- Some special rules for promotional offers may override “SHEZAY 3 Day Returns Policy.”
- Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
- The original invoice will be emailed to you. Without that, the item will not be accepted for returns.
Returns & Refunds FAQs
Please check our returns policy page or simply visit the returns policy tab on the product page of your purchased item for more information on refund and/or replacement eligibility.
Yes, you may return a part of the Order, in case of multiple items in an order. Any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it. However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for returns.
Please check with our customer care if we cover your city for pickup and we do in most cases. If however your city is not covered or if you wish to send the product on your own please use this address.
Kotli Loharan East
Email : [email protected]
- It will take between 5 and 13 days to send you the replacement product, depending on your location
- Please refer to the product page on Shezay.com for further information about delivery time
Delivery time would depend on your chosen courier. Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 2 days (48 hours). Typically the refunds are initiated within 2 days after product inspection. The receipt of the payment would depend on the mode of payment chosen by you.
Your money would be returned to you through bank transfer, jazzcash or easy paisa. You could also exchange the product with any of our other product line.
We update our customers through emails at every step of the returns process so please check for the last update from us in your email. If the last update states that the refund has already been initiated please wait for the refund process to complete. Depending on the mode of refund, the time taken for the refund to reflect in your account can vary. If you haven’t received any update from us please write to us or give us a call.
Any items that are on discounted prices are non-exchangeable and non-returnable.